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HomeProperty ManagementWhat's your condominium/HOA’s expertise rating?

What’s your condominium/HOA’s expertise rating?

Sensible condos and good properties make life simpler for the individuals who inhabit them. A sensible dwelling leverages the facility and comfort of expertise in order that residents can management home equipment and units straight from their telephones.  

“Sensible communities” function utilizing an identical idea, besides the expertise is designed to assist a number of individuals who dwell and work within the company or affiliation.


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Apartment/HOA expertise shouldn’t be as excessive tech or futuristic as some might imagine. In truth, the perfect tech options are typically easy, and simple to make use of. Moreover, these options typically save communities time and money along with making life simpler for administration and residents.

We put collectively a enjoyable level system so you’ll be able to gauge simply how tech-positive your group is. Whereas having a low tech rating doesn’t imply your group is any much less profitable than one with a excessive rating, it could encourage you to take a look at implementing one or two options to reduce the workload to your workers, and maintain your members related to their neighbourhood.  


Desk of contents


Calculating your condominium/HOA’s expertise rating

Are you able to rating a ten/10? The extra of those tech options that your condominium/HOA has, the extra factors you’ll get.


Property administration software program (3 factors)

Property administration software program can not be known as a development. It’s turning into important for boards and managers who’re anticipated to do extra with the identical quantity of sources. A number of property administration corporations have attributed their current successes, partly, to property administration software program.

Firms which will have been reluctant to strive the software program developed a unique angle as soon as the pandemic hit; it was one of the simplest ways to keep operations and proceed speaking with shoppers remotely. Now, because of its effectiveness, shoppers are asking for it. 

 At its core, property administration software program eliminates guide duties and administrative complications whereas streamlining and automating day-to-day duties. Consequently, workers are capable of spend extra of their helpful time specializing in bigger initiatives or resident satisfaction, and boards can lower working prices related to printing, mailing, and storing paper paperwork.

There are dozens of choices to select from, however most software program platforms have options to deal with communication, record-keeping, safety and monetary administration. Completely different platforms could have totally different specializations and pricing choices, so it’s vital to totally assess your choices earlier than you make a last determination.

Property administration software program might supply some or all the different tech options listed beneath, however you’ll be able to nonetheless declare these factors. In any case, your group remains to be utilizing them; it’s simply that they’re all obtainable collectively in a single handy place. 


Digital communication system (2 factors)

Take into consideration what number of emails you obtain every day versus what number of mailed letters you get. E-mail is quicker, cheaper, and extra environment friendly. It’s for these causes that many communities have modified the way in which they share messages with members.

 It’s potential to make e-mail the default mode of communication for those who request it (that is normally performed by submitting written consent to obtain paperwork and messages electronically).  

A separate area for notices, equivalent to a resident portal or announcement function, makes it even simpler to get your messages to recipients since they received’t get combined in with different emails.

However a complete communication system goes past fundamental one-way messaging. Some condos/HOAs use textual content messaging to get high-priority messages to residents, supply safe boards and ship our digital surveys to gather trustworthy suggestions, and have an area for boards to collaborate and share info whereas they work to finish duties.

Not each group wants all of those tech choices, nevertheless it’s useful to have a couple of communication channel for sharing information and data.  


On-line fee processing system (2 factors)

An rising variety of condos and HOAs supply their members the flexibility to pay dues or assessments, charges for facilities, and prices for companies electronically. It makes a variety of sense contemplating how far more handy this selection is for administration and residents.

On-line fee choices give residents extra comfort and management over when and the way they pay for issues. Nonetheless, workers additionally save time since they don’t need to log so many funds, money cheques or make all of these journeys to the financial institution.

Lastly, if a mistake is ever made, it’s simple to drag up digital information and see what went flawed. 


Web site or resident portal (1 level)

Web sites and resident portals enable members to entry self-service choices and take away boundaries which have historically made it more durable for them to acquire paperwork and/or types. These sources are so helpful that a number of states have legally required associations to take care of web sites or portals for his or her members.


Hybrid conferences (1 level)

Bans on in-person conferences have been lifted a very long time in the past, however does that imply condos/HOAs ought to revert again to the way in which they used to host conferences?

It actually is determined by the preferences of your group, however a number of have discovered that internet hosting hybrid conferences is one of the simplest ways to improve participation and attain quorum.  

Hybrid conferences can save communities cash as a result of managers can hire smaller assembly areas, buy fewer snacks/refreshments, and spend much less on printing out ballots. Plus, there’s a a lot smaller likelihood that the assembly must be rescheduled because of an incapacity to achieve quorum.

Hybrid conferences additionally make it simpler for homeowners who hire out their properties to stay concerned in group points. They don’t need to be bodily current on the property to have their say, and a variety of members admire that.


On-line bookings system (1 level)

In case your constructing or neighbourhood has shared amenities or facilities, a web based reserving system is a should. Residents can safe bookings on their very own, they usually can typically do that from their telephones if the system presents a cell app. That’s far simpler than the standard reserving course of, which may take so long as 45 minutes from begin to end.

 Not solely does this expertise simplify the method for members, nevertheless it reduces some repetitive admin work for employees, too. Admins can create time slots and capability limits for every amenity, in addition to set different customizations relating to charges, phrases and circumstances, and many others.


Bonus: Parcel locker (1 level)

This final tech resolution is a bonus as a result of communities comprising of single-family properties don’t typically want parcel lockers. Nonetheless, the distinction that they make in condominium communities can’t be understated. As a substitute of getting concierge handle the truckloads of containers which can be delivered each day, couriers can full the method on their very own. Packages stay safely locked up till recipients have an opportunity to retrieve their gadgets. And any muddle related to bundle pileups is erased instantly. 


Explanation why extra condos/HOAs want to expertise to enhance group operations

Congratulations! You accomplished the take a look at. As you’ll be able to see, the tech that communities are utilizing shouldn’t be difficult or unusual. You’re most likely already utilizing lots of the options in your each day life.

Along with the fee and time financial savings, these are a few of the main causes condos/HOAs are searching for the assistance of expertise:


  • Discount in late funds and hours spent gathering charges and fines from residents. On-line funds make fee assortment dramatically simpler
  • Acceleration of gradual processes for approving requests and fixing resident points. HOA/condominium software program streamlines these processes and even offers members the flexibility to submit types and requests on-line
  • Offset larger operational bills and challenges ensuing from fewer obtainable staff. Easy options like emailing paperwork or internet hosting conferences on-line can scale back work hours for employees in addition to mailing and logistical prices
  • Deal with gradual or inadequate communication. E-mail, boards, and resident portals assist get messages to recipients very quickly
  • Keep correct information. Paper paperwork get misplaced and broken. Conversely, digital information are simple to seek out and may be saved indefinitely on a cloud-based system. Plus they are often shared with a number of folks on the identical time, and seen from any pc with an web connection



Easy expertise options, together with e-mail, on-line funds, and resident portals, could make an enormous distinction for employees, board members and residents. Be at liberty to get in contact with us in case you have extra questions on what options you’ll be able to implement to beat your most cussed property administration complications.



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