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HomeProperty ManagementThe way to Leverage Expertise for a Seamless Lead-to-Lease Course of

The way to Leverage Expertise for a Seamless Lead-to-Lease Course of

Final modified on April tenth, 2023

Advertising and leasing could very nicely be the lifeblood of property administration. In spite of everything, efficient advertising is what brings potential renters to a displaying, and signed leases are what pay the payments. All through that journey, from a renter’s first inquiry to their move-in day, there are alternatives for digital know-how and automation to create an ideal expertise and save time on your advertising and leasing groups. Uncover the advantages of a very digital advertising and leasing workflow on a full lead-to-lease journey.

Advertising vacancies

As quickly as you obtain a discover of non-renewal, it’s best to begin the method of producing demand for the vacant unit by a wide range of channels. Two of the most typical methods to market vacancies are by Web Itemizing Providers and your organization’s web site. The main property administration software program options present customers with totally built-in entry to those channels for a very seamless advertising expertise.

Emptiness Posting

Emptiness Posting is a time-saving AppFolio instrument that means that you can create polished listings straight in AppFolio and submit them to your property administration firm’s web site, together with dozens of built-in web itemizing websites like Zillow, Zumper, and (simply to call just a few) — all with a single click on.

Right here’s how Engrain, considered one of our integration companions accessible to AppFolio customers by AppFolio Stack™, elevates emptiness listings. As a substitute of providing a unit ground plan with no context, Engrain offers viewers with considerably extra content material, corresponding to particulars concerning the unit’s finishes and light-weight publicity, and context, like the placement of the condominium in relation to facilities, inexperienced areas, and highways.

Skilled Web sites

The pure subsequent step for a potential renter after seeing an inventory on a third-party website is to take a look at the property administration firm’s web site. It’s very important to depart a stellar first impression, and in 2022, you are able to do this with a standout web site. 

AppFolio Websites is simply that — a value-added service through which a crew of in-house AppFolio web site builders incorporate the most recent advertising improvements to construct a contemporary, visually interesting, user-friendly web site for what you are promoting. As Cora Langel-Particular person of Centana Property Administration (500+ models) describes: 

“AppFolio helps us make an ideal first impression in order that we have now time to focus extra on customized advertising. And the truth that we are able to immediately submit and replace our vacancies there and on third-party websites is game-changing.”

Managing showings

If the advertising crew does its job nicely, all that curiosity ought to lead to inquiries from potential residents. At this level within the workflow, the baton is handed to the leasing crew.

Leasing is a extremely service-oriented side of property administration. Potential residents will determine whether or not a unit meets their wants and if they’re going to submit an utility. However earlier than doing so, they’ll pepper leasing brokers with questions that they anticipate to be answered immediately — tough at the most effective of instances, however virtually not possible in the course of the busy season. There’s a highly effective instrument, nonetheless, that may assist leasing brokers prioritize their time to allow them to dedicate their efforts towards probably the most certified and critical prospects:

AI Leasing Assistant, Lisa

Greater than a chatbot, Lisa is a synthetic intelligence service that makes use of pure language processing know-how to offer considerate, personable responses to potential renters. That is particularly vital for dealing with widespread preliminary questions on pet insurance policies or unit showings, which will be time-consuming and disruptive. However in contrast to your human leasing brokers, Lisa doesn’t want relaxation or day without work, working 24/7 as a part of your leasing crew. Through the use of a instrument like Lisa, leasing groups spend much less time on distracting busywork and have more room to deal with shifting in new residents.

Visitor playing cards and buyer relationship administration (CRM)

Each inquiry is a lead. However manually coming into hundreds of leads into your property administration platform is unrealistic. That is the place visitor playing cards come into play. Whereas robotically responding to inquiries, Lisa collects pertinent figuring out data and robotically creates a visitor card for the prospect. Jordan Friendman, Co-Founder and President of Hela Administration (800+ models) describes the utility of automated visitor playing cards:

“We couldn’t think about working our firm with out Lisa. Within the final yr alone, Lisa’s entered over 24,000 visitor playing cards, despatched over 118,000 messages to prospects, and booked over 2,500 showings. She prequalifies leads and even cross-sells properties for us. Not solely are we simpler at capturing and responding to prospects, however we’re additionally leasing models sooner. We’ve seen a 12% increase in occupancy within the final yr and have extra insights on our enterprise, with completely correct information. Lisa offers visibility we by no means had earlier than.”

To offer AppFolio prospects with much more information and visibility, we partnered with Knock® for a tailored efficiency and CRM resolution accessible as an AppFolio Stack integration. Knock’s Co-Founder and CEO, Demetri Themelis, defined the worth proposition in a current episode of The Prime Flooring:

“How a lot do multifamily operators belief their attribution information? How a lot do they actually imagine that they know the place their leads are coming from? Our prospects don’t have that downside. They will reply that query very confidently. They know precisely the place their leads are coming from — they’ll see very clearly the price per lead, value per tour, and price per lease — and that helps our prospects drive and maximize their advertising budgets to be as environment friendly as attainable.”


Self-guided excursions have change into rather more widespread lately. In situations the place the possible renter opts for a self-guided tour, dependable entry management is essential — no pun meant — as a result of brass keys can typically fail to serve their function. That is the place distant, digital entry management comes into play. 

AppFolio Stack integrations like ButterflyMX and CodeBox might help leasing groups present renters with a seamless prospecting expertise. When entry is seamless and cloud-based, prospects can start to think about the time-saving, stress-reducing prospects, rising the chance of submitting a rental utility, which brings us to:

Receiving and approving purposes

Digital instruments assist leasing groups transfer certified candidates by the method as rapidly as attainable. In contrast to paper purposes which are inefficient on your crew and introduce extra friction into the method renters (who could decide to not full them), AppFolio On-line Rental Purposes permits leasing brokers to easily ship prospects a hyperlink to an internet rental utility. The applicant offers their data, which the leasing agent or again workplace then makes use of to display screen them — additionally accomplished digitally and with extra veracity.

Tenant Screening

With utility fraud on the rise, correct, dependable screening is extra vital than ever. In any other case, property managers could discover themselves in a scenario the place their solely recourse is to evict the resident — one thing everybody desires to keep away from. As a result of screening is extremely regulated to keep away from discrimination, it’s very important your crew stays compliant with truthful housing legal guidelines to be shielded from litigation. Screening can also be an space the place you need to ship top quality customer support by offering fast and clear selections to candidates and never hold them ready. A totally built-in screening service saves numerous time and stress with options like:

  • Revenue verification that robotically checks financial institution information to make sure candidates can afford their month-to-month lease
  • Rental historical past verification that automates time-consuming reference checks
  • Credit score checks
  • Fee historical past
  • Eviction checks
  • Legal background checks

The top result’s a extra environment friendly, greater high quality screening course of that allows your crew to make constant, knowledgeable, and unbiased selections about your candidates. 

Shifting in residents

As soon as an applicant has been accepted, it’s time to maneuver them in. Whereas turning into a resident could be a guide, paper-filled course of, the best property administration know-how resolution digitizes and streamlines all the pieces for a seamless expertise.

On-line Lease Agreements

The property supervisor will get the ball rolling by sending the net lease settlement to the accepted applicant. AppFolio has a purpose-built integration partnership with Blue Moon, the main supplier of business normal lease kinds. This partnership permits property administration groups to create custom-made, branded leases pre-populated with the applicant’s data in order that they’ll rapidly and simply e-sign from any gadget, cell or in any other case.

Resident portal

As soon as the lease is signed, residents can start organising their resident portal. Consider this as your residents’ command middle. It’s an internet hub the place they’ll undertake digital workflows like on-line lease funds.

Along with paying lease, residents can management sensible house home equipment like locks, thermostats, and lighting controls by the SmartRent integration accessible inside their resident portal. They will additionally submit upkeep requests and talk with property managers fairly than having to name, textual content, or e mail them exterior of the platform. By consolidating all communications right into a digital hub, your whole communication historical past is centralized right into a single supply of reality for better accountability and consistency.

And at last, as a result of all the pieces we’ve simply mentioned occurs inside AppFolio, reporting instruments just like the leasing metrics dashboard allow property administration groups to generate actionable insights that assist them enhance the efficiency of their whole portfolio.

So there it’s, a very digital, seamless advertising and leasing course of from A to Z. However whereas studying about it’s one factor, seeing it in motion is one other. To study extra about optimizing your leasing operations, obtain this free information.

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